The Unsung Heroes of Every Great Restaurant: Your Support Team
When people think of successful restaurants, they often picture a charismatic owner, a signature dish, or a memorable dining experience. But behind every smooth-running restaurant, franchise or not, is a team of people working behind the scenes to make it all happen.
At The Point Pub & Grill, we know firsthand that success isn’t built solo. It’s built by people. That’s true not only inside our restaurants, but also in the support systems we offer our franchisees.
Who Makes It All Work?
In every thriving Point Pub & Grill location, you’ll find a network of professionals making the experience seamless:
- Kitchen teams delivering high-quality food day in and day out
- Front-of-house staff creating warm, memorable service
- Managers and shift leads who hold the culture and rhythm of the operation
- Bookkeepers, trainers, and marketing support, provided by our franchise team, to ensure consistency and growth behind the scenes
These people are the unsung heroes. They’re the difference between good intentions and real-world execution.
The Less Obvious, But Just as Critical: Family, Friends, & Community
Beyond the staff, there’s another layer of support that doesn’t show up on a schedule or a payroll, but makes all the difference.
We’re talking about the spouses, kids, best friends, and local community who:
- Hold down the fort at home while owners build their business
- Offer honest advice after a tough day
- Show up to your soft opening just to cheer you on
- Share your posts, recommend your restaurant, and help spread the word
These people aren’t just emotional support, they’re vital to the resilience of any entrepreneur. They help owners stay grounded, energized, and connected to the “why” behind the work.
At The Point, we see this kind of support all the time. Whether it’s a family member helping paint walls during a build-out, or a group of regulars hyping up a new menu item, the local network matters. It’s how communities grow around small businesses, and how those businesses stay rooted in their communities.
Why Support Matters, Especially in Franchising
Running a restaurant is challenging enough. That’s why our franchise model is built around the belief that owners shouldn’t have to go it alone.
When someone joins The Point as a franchisee, they gain:
- Operations training and onboarding
- Marketing and launch support
- Menu development and systems tools
- Ongoing coaching and strategic insight
It’s our way of making sure franchisees can focus on what matters: building their team, serving their community, and growing their business.
Because we’ve been in their shoes, we started with one location and grew from the ground up.
Culture Starts with People
We believe the culture of The Point starts with how we treat people. That includes the customers we serve, the staff we hire, and the franchisees we support. A great team culture leads to strong retention, high performance, and sustainable growth. Both in your store and across the brand.
So whether you’re a local team member, a GM, a spouse, or a neighbor who’s helped us get off the ground: THANK YOU.
Success isn’t a solo journey, and it’s the people around us who make it worth it.
Thinking About Ownership?
If you’re someone who wants to own a business but also values community, team-building, and real support, you might be a good fit for our franchise family.
We’re not looking for passive bystanders. We’re looking for people who care about hospitality and are ready to build something meaningful, with a team that’s behind them every step of the way.
👉 Learn more about our franchise opportunity at LoveMyPoint.com.
👉 Submit an inquiry for information on our franchise opportunity at PointFranchising.com/inquiry-form.